FAQ
FREQUENTLY ASKED QUESTIONS
What is your return policy?
If you are not satisfied with your purchase, you can return the item (s) within14 days from the day you receive your item for a full refund. The item (s) must be in new condition and in its original packaging. To initiate a refund please send us an email at [email protected] within 14 days of receiving your order.
How long does it take to process a return?
We process your return within 3 days after receiving your return item(s). Please note that it make take 5-7 days for your credit card company to process your refund back to your card or for it to appear on your statement.
What is your exchange policy?
We do not exchange items unless the original product was incorrectly shipped or defective. In this case please contact us at [email protected]. Please make sure of the item before placing your order.
PRODUCT-RELATED QUESTIONS
How do I clean my jewelry?
We would suggest you gently wipe your jewelry with a soft, dry cloth (e,g microfiber cloth)
should you go swimming in a pool or the ocean, rinse you jewelry under clean running water to avoide any builup on your jewelry. This way you can prolong the shine and vibrance of your jewelry.
What is 18k gold-plated PVD stainless steel jewelry?
18k gold-plated PVD stainless steel jewelry is made by coating stainless steel with a thick layer of real 18k gold. 18k gold-plated PVD stainless steel jewelry is 10x more stronger than the regular gold-plated jewelry and is a more durable and affordable alternative to solid gold jewelry. Our jewelry are crafted with high-quality materials that have been rigorously tested. All of our pieces are hypoallergenic, waterproof and anti-tarnish - they will maintain their shine and luster for years to come.
What is your return policy?
If you are not satisfied with your purchase, you can return the item (s) within14 days from the day you receive your item for a full refund. The item (s) must be in new condition and in its original packaging. To initiate a refund please send us an email at [email protected] within 14 days of receiving your order.
Note: Due to hygenic reasons, earrings are final sale and cannot be returned.
PLEASE REFER TO OUR "RETURN POLICY" FOR MORE INFO ON COST AND CONDITIONS.
PLEASE REFER TO OUR "RETURN POLICY" FOR MORE INFO ON COST AND CONDITIONS.
How long does it take to process a return?
We process your return within 3 days after receiving your return item(s). Please note that it make take 5-7 days for your credit card company to process your refund back to your card or for it to appear on your statement.
What is your exchange policy?
We do not exchange items unless the original product was incorrectly shipped or defective. In this case please contact us at [email protected]. Please make sure of the item before placing your order.
PRODUCT-RELATED QUESTIONS
How do I clean my jewelry?
We would suggest you gently wipe your jewelry with a soft, dry cloth (e,g microfiber cloth)
should you go swimming in a pool or the ocean, rinse you jewelry under clean running water to avoide any builup on your jewelry. This way you can prolong the shine and vibrance of your jewelry.
What is 18k gold-plated PVD stainless steel jewelry?
18k gold-plated PVD stainless steel jewelry is made by coating stainless steel with a thick layer of real 18k gold. 18k gold-plated PVD stainless steel jewelry is 10x more stronger than the regular gold-plated jewelry and is a more durable and affordable alternative to solid gold jewelry. Our jewelry are crafted with high-quality materials that have been rigorously tested. All of our pieces are hypoallergenic, waterproof and anti-tarnish - they will maintain their shine and luster for years to come.